Terms of Sale

Effective date: 01.11.2026

These Terms of Sale apply to orders placed in the EpiTrack online shop at epitrack.eu/shop (the “Shop”). Use of the EpiTrack App and Website is governed by the Terms of Use, and personal data by the Privacy Policy. By placing an order you confirm that you have read and accept these Terms of Sale.

1. Seller

Advanced Coding Enterprise LLC
Company ID (EIK): 202649498
VAT number: 202649498
Registered address and address for complaints: Burgas, zhk. Slaveikov, bl. 12, ap. 21
Email: support@epitrack.eu · Phone: +359 988 880 840

Supervisory authorities: Commission for Consumer Protection (kzp.bg); Commission for Personal Data Protection (cpdp.bg).

2. Products and prices

• The main characteristics of each product are described on its page. Pictures may differ slightly from the actual product.
• Prices are in euro (EUR) and include VAT. Delivery costs are shown separately in the cart and at checkout before you place the order.
• Unless a product page expressly says otherwise, the products in the Shop are not medical devices and are not intended to diagnose, detect, monitor or treat epilepsy or any other condition.
• The EpiTrack Premium gift card contains a code for a period of EpiTrack Premium. The code is sent by email when the order is shipped and must be redeemed within 24 months; it is governed by section 6.5 of the Terms of Use.

3. Ordering and conclusion of the contract

1. Choose products and add them to the cart.
2. At checkout enter your name, email, phone and the delivery details, choose a courier and a delivery method, check the order and accept these Terms of Sale and the Privacy Policy.
3. By clicking the order button you place an order with an obligation to pay.
4. We send you an email confirming that we have received the order. The contract is concluded when we confirm the order by phone or email or when we ship it, whichever is earlier. We may decline an order, for example if a product is out of stock or the details are incomplete; in that case no contract is concluded and you owe nothing.

You can correct input errors before placing the order. The contract is concluded in Bulgarian or English. We store the order and you can see it via the link in the confirmation email.

4. Payment

Payment is cash on delivery: you pay the total amount (products and delivery) to the courier when you receive the parcel. The courier may charge a fee for the money transfer if stated at checkout. You receive a receipt or invoice in accordance with Bulgarian law; if you need an invoice for a company, please write the company details in the order notes.

5. Delivery

• We deliver within Bulgaria with Econt or Speedy, to a courier office (€3.90) or to an address (€5.90). Delivery is free for orders from €100.00.
• We usually ship within 1–2 working days after confirming the order. The courier usually delivers within 1–3 working days. In any case we deliver no later than 30 days after the contract is concluded; if we cannot, we will inform you and you may cancel the order.
• Please check the parcel in front of the courier. If the parcel is visibly damaged, ask the courier to draw up a damage report and contact us.
• The risk of loss or damage passes to you when you or a person indicated by you receives the parcel.
• If you do not collect a parcel without having withdrawn from the contract, we may ask you to reimburse the delivery and return costs we paid.

6. Right of withdrawal (14 days)

If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods. If you ordered several goods delivered separately, the period runs from the receipt of the last item.

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement sent by email to support@epitrack.eu or by post to Burgas, zhk. Slaveikov, bl. 12, ap. 21. You may use the model withdrawal form below, but it is not obligatory. We will confirm receipt of your withdrawal by email without delay. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the standard delivery costs (but not additional costs from choosing a more expensive delivery method than the cheapest one we offer), without undue delay and in any event not later than 14 days from the day we are informed of your decision. Because you paid in cash, we will make the refund by bank transfer to an IBAN you give us; you will not incur any fees for it. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.

Please send back the goods, together with all accessories and packaging, to the address we give you without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (as you could in a shop).

Exceptions

The right of withdrawal does not apply to:

• goods made to your specifications or clearly personalised (for example engraved);
• sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• an EpiTrack Premium code that has already been redeemed: by redeeming it you ask for the digital service to be provided immediately and acknowledge that you lose the right of withdrawal for it. An unredeemed code can be returned within the withdrawal period, together with the gift card; the code is then cancelled.

7. Legal guarantee and complaints

• We are liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years of delivery, in accordance with the Bulgarian Act on the Provision of Digital Content and Digital Services and on the Sale of Goods. You can ask for the goods to be brought into conformity (repair or replacement) free of charge, and where this is not possible or not done within a reasonable time, for a price reduction or termination of the contract.
• Any commercial warranty from the manufacturer (for example for the Movesense sensor) applies in addition and does not affect your legal rights.
• To make a complaint, contact us at support@epitrack.eu or +359 988 880 840, stating the order number, the product, the defect and what you request; attach photos if possible. We confirm every complaint and keep a register of complaints. We resolve complaints within one month of receipt unless a longer period is agreed with you.

8. Personal data

We process the data from your order (name, contact details, delivery address and the products ordered) to fulfil the order and to meet our legal obligations, as described in the Privacy Policy. We give the courier only the data needed for delivery.

9. Disputes

We aim to resolve every complaint amicably. If we do not reach an agreement, you can contact the Commission for Consumer Protection (kzp.bg) or the General or a Sectoral Conciliation Commission for alternative dispute resolution. Otherwise, disputes are decided by the competent Bulgarian court. These Terms of Sale are governed by Bulgarian law, without prejudice to the mandatory consumer-protection rules of the country where you live.

10. Changes

We may change these Terms of Sale. The version in force at the time you place your order applies to that order.

Annex: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)